It was wonderful, UNTIL…When there’s an issue that their automated system doesn’t handle, this company is IMPOSSIBLE to get a hold of.I have spent in the neighborhood of $4000 on courses, yes, no joke. I have almost 150 courses. All of a sudden, their system is blocking me from making a purchase. Their automated system apparently doesn’t know what the heck I’m talking about even though I took 36 screenshots and tried to send them to the instructor whose course I tried to purchase and to Udemy Support. Their automated system sent me in circles answering the same questions over and over again and I requested to create a support ticket and I thought it did, but I never received anything in my email as a verifications. I tried handling it or explaining it with your automated system with repeatedly until I finally gave up and said F YOU.For some unknown reason, this company has made it near impossible to get a hold of anyone directly. I’m not sure why. But this is piss poor customer service. Especially considering the amount of money that I’ve spent on their site purchasing their courses.
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