I didn't originally have a Trustpilot account, but I specifically registered one just to leave a negative review for Udemy. I've been using Udemy for over two years and used to be a loyal customer—until recently, when I realized how disgusting this company truly is. One or two weeks ago, I logged into my Udemy account to purchase a course and found that my currency had been changed from USD to JPY. I don't need to explain much—anyone who has used Udemy knows how terrible their currency handling is. So, I emailed customer support, requesting that my currency be changed back to USD. I explained that I was accessing Udemy from a Japanese IP address, but I do not live in Japan, nor am I a Japanese resident. I also mentioned that about a year ago, their system had automatically changed my currency, and when I contacted customer support back then, they quickly changed it back for me. But this time was different. This time, customer support first claimed that it was "impossible to change" my currency because my IP was from Japan. When I questioned why my currency wasn't changed to USD when I accessed Udemy using a U.S. IP, they responded, "We believe you are from China." I questioned further—then why didn't you change my currency to CNY? If you're determining currency based on IP, then stick to that rule. If you're determining currency based on a user's country of residence, then require users to submit proof of address or a credit card billing address. If you're determining currency based on nationality, then require users to submit their passports. But you do none of these things. One day, you decide currency based on IP; the next day, you don't. You don't even have a basic, consistent rule! I explained to customer support that paying in JPY gives me a currency exchange advantage, while paying in USD costs me more, but it's beneficial for your company and your other customers (instructors). The support agent completely ignored my point! Can you imagine that? Then, I left a comment on Udemy’s LinkedIn page explaining the situation. No one responded to me, no one cared about why a customer was so angry. They just continued posting their promotional content, completely ignoring my comment. I want to say this—business competition in this world is extremely fierce. Many companies want to make money. So, I should give my business to those that actually care about their customers, not to a company that treats its customers like garbage and tramples them underfoot. Udemy does not deserve customers. They do not deserve to survive in the business world. I will leave negative reviews for you everywhere I can. I will tell everyone I know to stay away from Udemy. I will do everything in my power to weaken your competitiveness—because you do not deserve customers!
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.
