First I should say that their course offering is impressive. Much to choose from. However, the company is extremely slow to honor its satisfaction policy with refunds. I've never asked for a refund in the past but recently asked for one which is still pending. I understand that their policy is that it takes 5-10 business days for refunds to be received by the bank but I don't believe that Udemy actually processes refunds as soon as they get the request as they claim. My bank typically processes refunds the same day they receive them.
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