Never again. Sheer incompetence from their support team, and the audacity to require that the customer do the work for them. I purchased a gift for my sister to be delivered by email on 12.25. The gift was not delivered, and customer service said they cannot send her the gift because she does not have an account with them. They should have told me that at the time I purchased the gift. But no. Instead, they tell me to do all the work. If they cannot accommodate gifting of their products, so be it, but they shouldn't put the burden of this onto the consumer. Their online chat person, Ned, was virtually useless. Stay away from this backwards company that does not care about the consumer.
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