Their subscription plans are very misleading. I was excited about a course and decided to sign up for the monthly subscription instead of buying the individual course. When I did, the option to take the course I was excited about disappeared. I tried logging out and searched the topic again and it came up in the course options. That’s when I realized they only give access to a limited amount of classes with their subscription. And they are their lesser classes. It feels very intentionally misleading. I decided to cancel my subscription. I had only purchased it within the hour and hadn’t taken any courses yet, but didn’t refund my money. After contacting customer care, I was told they don’t provide a 30 day guarantee. I told them I would need a refund and had made the purchase less than thirty minutes prior and felt their practices are misleading and shady. I got a canned response that they have to protect their teachers. Obviously not relevant to my situation so I asked to have the situation escalated and was told I’d get an email. Such a disappointing experience. I won’t be recommending Udemy or taking any of their courses.
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