On one hand, I really appreciate the vast array of courses on so many possible subjects! One can easily find some really high quality learning material on Udemy. I've learnt many things using Udemy. Standard course prices are horrendous, but I usually wait for deals and buy in bulk, since I always seem to be in the middle of another course :)That being said, I think their tech stack is... bad. Firstly, you can often see a degraded streaming performance, or their APIs sometimes take minutes to respond - which is a huge no-no for an API. It happens quite often, and the incidents are not logged by their status monitoring platform, at all. You go to status.udemy.com and everything is green, but for you - it's not working at all. So you go to DownDetector and see a large spike in reports, but Udemy Status remains green for some reason. The last time I waited about 40 minutes for the site to start responding again, and gave up after that.Next, they've added an INCREDIBLY annoying modal pop-up that's supposed to encourage you to schedule a regular learning window. Well, I didn't want to, because it didn't fit my lifestyle and personality. So I dismissed it. But it kept popping back up every few days! And there's no way to keep it disabled! I reported it, but they "don't offer an option to dismiss this pop-up permantly" - that's a quote from my chat with Udemy support.Broken notification settings are another thing. You have two levels of notifications: global and per individual course. So in theory you can have all notifications disabled by default, but you might want to receive info messages about promotions from a specific course you have. Well, it seems I can't turn them OFF, because I keep receiving announcements from one specific instructor. And yes, I double checked - I have all settings switched off correctly, I've even confirmed it with their support.Oh, and by the way, I when I was speaking to their support via a chat widget, the Udemy representative named Karl was extremely unhelpful. He tried dismissing me when I raised the notifications issue, "If this still exists, please reach out to us then", he said, like I hadn't seen it happen 5 times already.All in all, I think the idea and content you can find on there are amazing. But Udemy suffers badly from bad tech and questionable support. I think I might consider moving my learning elsewhere...
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