Udemy revoked a training course I had paid for and stated that they were unable to disclose the reasons they were forced to remove the course from their directory. Udemy sent no communication to me as an enrolled user, that this course revocation had taken place and so I was confused when I logged in to cram for my qualification exam only to find that the link in 'My Learning' for the course no longer worked. I searched the course from the main page and could see it no longer existed/appeared in their course listings. After chatting to someone on Live Chat I was informed that the course had been removed and that they would provide me refund. I complained that this would likely now impact my qualification exam as I was part way through the course they revoked and complained that they had not thought to notify enrolled users that they had revoked the course. I was offered a discount code that would "show courses at their cheapest possible price" (which itself goes to show the course price inflation model which Udemy work to). I rejected this as I felt it was a token gesture for the problems Udemy had just caused me and asked if it was possible to get a free course credit instead. (If I fail this qualification now, at least I can go study for another right?) but was told that Udemy had no power to issue course vouchers and that power rested solely with the course instructors. I asked what else Udemy would be able to do to remedy this situation and was presented with same copy and pasted text from earlier in the conversation, so politely left and made it clear I would write up a poor review of them and use Cybrary from here on out.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.
