I logged in twice and I couldn't log in after that under common law even if you are outside a company's refund policy if they have not provided the goods you have paid for the decent thing that any non-currupt non-thieving company would do is refund you.Udemy is a thieving company they ARE NOT EXCELLENT. I am not some disgruntled customer I have paid £15.99 for a course I cannot access and they have not helped me at all. They have not been able to correct their website technical glitch. I told them the two emails I tried and they still couldn't amend it.This horrible gaslighting manipulative customer service advisor decided to send me a patronising email because I sent them a letter before looking into taking them to a small claims court.Seriously they don't care about the customer just stealing your money for a service you haven't been able to use. A very nasty company indeed thieves in suits.The gaslighting manipulative Gmail reply for a Udemy advisor (I left her name out unfortunately solely because I'm not sure if I can legally put it in) : (Support)Feb 18, 2022, 9:59 PSTHi Rebecca,Thanks for reaching out. I was able to see you have been sending multiple emails to the address support at udemy dot com. This address is no longer monitored, so any concerns must be sent to us by our help centre. Upon checking each email, I was able to see that the course was purchased under the account linked to the email reb**calmills at yahoo dot com Please note that for security reasons, some of the characters of the email have been replaced with asterisks. While we understand your frustration here, we just want to let you know that you are not being scammed or robbed, you have simply not logged under your account and therefore cannot find your course. Udemy does not have control over how many accounts a student can create, so it's your responsibility to keep track of your purchases under each account (and of course, if you run into trouble logging into one of them or cannot find an account, we're always glad to help). This purchase was made beyond 30 days ago (156 days to be precise) so we cannot grant a refund per our terms of use (which you have agreed upon signing up into Udemy dot com) If you want to continue your course, please refer to these instructions below: To begin a course, login to your Udemy account and click on My Courses in the top right-hand corner of the page. How to log in: Steps on how to log into your Udemy account, as well as helpful images, can be viewed in this support article. From there, you'll see a collection of courses you've enrolled in. Click on any of the course cards to begin taking lectures. This article has additional information on how to access and use the various features of the course player. If you forgot the password: Can you please follow the steps outlined in our Change or Reset Your Udemy Password support article? Have a wonderful day and happy learning! LuisUdemy Support Team
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