First of all the lure was the interest rate and their customer support is eager to help. Then when the rates were still going higher and I wasn't receiving it so I called them and wait time was less than a 30 seconds. I was told the new rate is for a different named account and they would upgrade my account if I gave them my permission. It was that easy. Now every month I check their site and if necessary I make a quick 3 minute call.
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