Review Time
It took 13 days and 3 attempts, before UFB Direct sent a response to a message that was sent through UFB Direct’s website. When a reply finally came, it appeared to be a generic template response.
I called UFB DIRECT & to set up my daily limit. It's still $200 only I've set it up for $500 . The customer service has not been doing their job right. And their machines are in Chinese or Japanese words. That's scary. My cousin set this up for me. NOW I'm worried because on the BBB website people said they had their Identity stolen. I'm glad I put a block and warning on my social security number and credit report. This is scary when an ATM has Japanese words on it NOT English. Beware of this bank institution!
Just had to share that all my dealings with UFB thus far have been good. I found their customer service reps to be good listeners, to be motivated to help and I have always gotten the help I needed. I have had to remit funds to a relative many times and that has worked rather well as well.
Scheduled a transfer on 11/18/25 to occur on 11/28/25 and it did not happen. Customer service had no explanation and would open a Technical Support Ticket, this was on 12/1/25. On 12/8/25 I checked on the status of my complaint and it shows that the Technical Support Ticket from 12/1/25 has not been started. POOR CUSTOMER SERVICE!!!!
UFB had a system outage that prevented them from sending a wire that I already had received a receipt for. This was a time sensitive wire for a real estate purchase that I trusted UFB to deliver. They failed and ruined the transaction. I cannot even get in contact with the. Disgusting business, stay away.
Cody really did a good job trying to facilitate some help with my issue. He didn't brush me off to quickly get rid me even though he already hit the limit of what he can help me with. Instead he stayed on the line to help me get help. He tried his best and made me feel like a valued customer. He saved me from closing the account because of his customer service.
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