I am thoroughly disheartened by my experience. I purchased a pair of shoes from the official online store just two days before I wore them, and the side clip broke during my first use. I reached out to customer service right away, sent multiple emails with photos, but I have yet to receive any response. It's incredibly frustrating that a brand reputed for its quality would disregard customer concerns and leave a defective product unaddressed. Currently, I cannot wear the shoes at all, and the lack of communication has only exacerbated the issue. I anticipated a much higher level of service. This experience has left me very dissatisfied.
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