uggdirect.com.au

3.5
3.5 Based on 83 reviews

...

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Irisa
Very Poor Customer Service

There are bargains to be hard, but you should only order provided you are absolutely certain of not needing to return or exchange. Returns can be costly. Be very careful of requesting an exchange because the exchange policy is very misleading. Actually there is no mechanism to exchange if you live in the UK . Do not request an exchange, because you will be issued with a gift card which may take some considerable time to arrive. This means you then need to re-order and pay for further shipping costs and there is a risk that your original item may no longer be in stock while you are waiting for the gift card to arrive. Better just cut your losses and request a refund. I have been waiting for over a week now for a gift card to materialise or a refund to be processed. Suggyz customer services (Uggdirecton} do not reply to my emails and I am fearful that I will need to initiate a dispute resolution with PayPal in an attempt to recover my money

1
Date of experience: Feb 05, 2026

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