Review Time
Pretty disappointing experience. I needed to get another size but given i purchased it for a xmas present didn't get my exchange request within 30 days. It took Uggdirect 3 weeks and about 3 or more extra prompts to get a response from the service team. Then their response was a no even though the product was untouched (no willingness to flex policy at all).
Pretty disappointing experience. I needed to get another size but given i purchased it for a xmas present didn't get my exchange request within 30 days. It took Uggdirect 3 weeks and about 3 or more extra prompts to get a response from the service team. Then their response was a no even though the product was untouched (no willingness to flex policy at all).
There are bargains to be hard, but you should only order provided you are absolutely certain of not needing to return or exchange. Returns can be costly. Be very careful of requesting an exchange because the exchange policy is very misleading. Actually there is no mechanism to exchange if you live in the UK . Do not request an exchange, because you will be issued with a gift card which may take some considerable time to arrive. This means you then need to re-order and pay for further shipping costs and there is a risk that your original item may no longer be in stock while you are waiting for the gift card to arrive. Better just cut your losses and request a refund. I have been waiting for over a week now for a gift card to materialise or a refund to be processed. Suggyz customer services (Uggdirecton} do not reply to my emails and I am fearful that I will need to initiate a dispute resolution with PayPal in an attempt to recover my money
ordered size 4/37 UK Ugg slippers & they are huge! According to their own size guide they are actually size 7 UK measuring 10 inches length of insole. I sent photos comparing what they sent with genuine UGGs in size 4 to show the difference.As they’re not as described I don’t see why I should pay postage to Australia to return them.Now they’re not replying to emails.I would say avoid this company as you have no chance of any help once they have your money.PS. I have reported this transaction to my bank as fraud & received a full refund.
I purchased a pair of shoes from a store called "ugg direct" via the Shop app. This merchant intentionally adopts a visual identity, color scheme, and trademarks almost identical to the well-known global brand "UGG" to confuse international consumers. Furthermore, despite the item not having been shipped yet, they claimed a refund was impossible due to "internal procedures" and then proceeded to force the shipment.
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