I placed an order on 21st November and still have not received the product I purchased. On 1st December, I reached out to customer service because the tracking information indicated delivery was due on 27th November. They sent me a tracking number that I already had. When I followed up about a shipping exception with the carrier, I was told to contact them myself. Now it's 10th December, and I've requested a refund for over £100, as I still don’t have the product and urgently need a power bank. After exploring alternatives, I realize there are many options available. I initially chose this company due to a friend's positive review, and he regrets recommending them to me. I thought they were trustworthy, but with their customer service and the issues with the carrier, it's been a nightmare. I just want my money back.
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Ugreen was founded with the core idea,More For You:More real demands for you,More user experience for you,More surprise & convenience for you-Ugreen Group Limited.Discover the latest in consumer electronics with UGREEN. Browse our collection of fast chargers, USB-C hubs, cables, TWS earbuds, and more.
