Review Time
I've ordered various items from the company, including a MagSafe power bank, a MagSafe phone charging stand, cables, adapters, a USB hub, and GPS trackers for my keys. Every product has been of outstanding quality and has performed flawlessly. The service has consistently proven to be reliable, making it one of my preferred options for tech accessories at a fair price.
I've purchased numerous items from the company — including a MagSafe power bank, MagSafe phone charging stand, cables, adapters, and a USB hub. Each item has been of high quality and has functioned perfectly. The brand has consistently been reliable across all my purchases, making it a top choice for tech accessories at a reasonable price.
The products are decent, but the return policy is very strict and unfriendly. I needed to return an item and found the process to be unnecessarily complicated and rude. I followed all the required steps, and while their customer service isn't outright rude, their messages are confusing and misleading. It feels like I'm dealing with a service that doesn't prioritize customer satisfaction.
I ordered a 9 in 1 USB C Hub that was advertised as having HDMI capabilities, but it does not work as promised. The customer service refused to let me return it, and I found their support to be very poor. I would strongly advise against using this company. There are better alternatives available. If I could give negative stars, I would, so please save yourself the trouble and avoid them.
I placed an order on 21st November and still have not received the product I purchased. On 1st December, I reached out to customer service because the tracking information indicated delivery was due on 27th November. They sent me a tracking number that I already had. When I followed up about a shipping exception with the carrier, I was told to contact them myself. Now it's 10th December, and I've requested a refund for over £100, as I still don’t have the product and urgently need a power bank. After exploring alternatives, I realize there are many options available. I initially chose this company due to a friend's positive review, and he regrets recommending them to me. I thought they were trustworthy, but with their customer service and the issues with the carrier, it's been a nightmare. I just want my money back.
I bought a USB4 SSD enclosure that was advertised for 40GBps, hoping to save a few pounds compared to another retailer. They promised a 24-hour dispatch, but it took four days to ship. It didn't connect to my PC's USB 4 port, and after testing with another brand that worked fine, I realized there was no compatibility issue. Their website offered no option to initiate a return, and customer service initially tried to offer me a £10 voucher instead of a refund. They then requested video evidence of the malfunction, which is unusual. Their refusal to cover return postage and their disregard for consumer rights is frustrating.
I recently traveled to China and my battery was confiscated because it lacked the necessary certification. I can't believe I paid so much for what was advertised as a premium product, only to have it taken away. This experience has left a bad impression.
The mouse I purchased from the company is the best one I've had, although the middle button isn't perfectly precise. I also bought a more expensive brand, but it was smaller and less comfortable. Overall, this mouse is large enough, silent, and very comfortable, making it a great value compared to pricier options.
I was charged for my order, but it was shipped to the wrong state. The package went through multiple locations before reaching Maryland, while I live in Oregon. It seems like a scam, especially since customer service has stopped responding to my inquiries. I regret trusting the initial recommendation that led me to make this purchase.
The company broke their written commitment regarding my order. They confirmed that my NAS order would include a specific item, but later denied it despite ongoing promotions for the same bundle. I've filed formal complaints and will continue to raise awareness until this issue is resolved.
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Ugreen was founded with the core idea,More For You:More real demands for you,More user experience for you,More surprise & convenience for you-Ugreen Group Limited.Discover the latest in consumer electronics with UGREEN. Browse our collection of fast chargers, USB-C hubs, cables, TWS earbuds, and more.
