I bought a USB4 SSD enclosure that was advertised for 40GBps, hoping to save a few pounds compared to another retailer. They promised a 24-hour dispatch, but it took four days to ship. It didn't connect to my PC's USB 4 port, and after testing with another brand that worked fine, I realized there was no compatibility issue. Their website offered no option to initiate a return, and customer service initially tried to offer me a £10 voucher instead of a refund. They then requested video evidence of the malfunction, which is unusual. Their refusal to cover return postage and their disregard for consumer rights is frustrating.
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Ugreen was founded with the core idea,More For You:More real demands for you,More user experience for you,More surprise & convenience for you-Ugreen Group Limited.Discover the latest in consumer electronics with UGREEN. Browse our collection of fast chargers, USB-C hubs, cables, TWS earbuds, and more.
