I relocated to South Carolina and informed the service that I would need a 5x8 enclosed trailer to be dropped off there. I clearly asked if there would be any extra fees, and I was assured there would be none as long as I returned it to the designated location. After using the trailer for 4 days, I was shocked to receive a bill of $901 for a one-way rental. I could have purchased a used trailer for that price. I contacted the manager of the local store, who issued a partial refund of $465, but that was all. Despite my insistence that I was promised no additional charges, his reply was that the employee had not erred. This turned an expected $111 charge into a staggering $901. This experience reflects poor customer service and misleading business practices.
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