Review Time
Only because there is no, no star option. U-haul dealer : Kashef Automotive Morton St , Franklin, In . Charged $247.36 for a 10’ truck for a in town one day rental!!!!! Truck was never updated from previous rental. Mileage was wrong, fuel level wrong. Contract U-haul twice, district manager never reached out either time. Was refunded $56 after the first call no response after the second call will be calling a third time, should’ve went with Budget but they weren’t available for the time I needed. Never use U-Haul again. Avoid this dealer which is also an automotive repair shop. What a joke.
Poor app, non user friendly that took an hour with a rep to figure out my check in process. My reservation was changed 3 times to Best 4 Less in Atlanta. The location was more than sketchy and uncomfortable with a large rifle posted behind the protective glass. My truck was nasty! Smelled like Marijuana with Marijuana shavings on the seats and in the made up ashtray. Brownies all over the seats and floors with trash. 1/4 tank of gas in the truck. The most horrible experience renting Uhaul!
I was able to book the truck in advance with no problems. When going to receive the truck the attendant completed the paperwork and charged my credit card for the rental. After my card had been charged she notified that uhaul had closed my account due to an e alert possibly due to an overdue payment, I reviewed all my previous receipts and emails from uhaul and saw I had paid all previous rentals in full and had never been notified my account had been closed. The woman said she was unable to fix this and I would have to call uhaul before they could release the keys for a vehicle I had already paid for. After calling uhaul and waiting on hold for 30 minutes a very sarcastic and disrespectful employee answered the phone. He said there was an e alert but could not tell me why, or why I had not been notified of this and was able to book the vehicle without notification that i would be unable to pick it up. He was fortunately able to clear it and after about a 45 minute delay I was able to receive the vehicle. I also rented moving blankets from the pick up facility. The woman told me I needed to return then to the pick up location and not the drop of location. At the drop off location the staff member was rude and seemed to have difficulty understanding me. She said I needed to drop the blankets of at her location or I would be charged for them. The blankets were already en route with a family member back to the pick up location as the uhaul representative at the pick up instructed me to. I tried to explain the representative at the drop off location this but she could not understand what I was saying to her. Needless to say I was charged 60$ for moving blankets even though they were returned.
I rented a U-Haul truck in December 2025. No walkthrough or inspection was performed with me at pickup or at return. The truck was returned on time, clean, and refueled to the required level.
After the return, I was charged $89.65 for fuel and additional charges without any inspection or documentation to support the claim. I disputed the charges and requested proof. To date, U-Haul has provided no inspection records, timestamps, photos, fuel documentation, or odometer verification—only automated responses.
Charging customers after a return without verified inspections is unacceptable. I am requesting a full refund of the $89.65.
After the trailer was stolen (despite claims of tracking devices, which turned out to be misleading) and later recovered, the roadside assistance refused to fix the door so it could close properly. They also charged a drop-off fee for exchanging the trailer, along with a new rental fee that was higher than the original. The representatives were neither empathetic nor courteous when I inquired about options. Additionally, the corporate support transferred my call to six different people, only to return me to the initial department. My husband recently passed away, and I was having my adult children take items he wanted them to have. First, my family was affected by theft, and then we faced the harsh policies of the service.
This place is incredibly disappointing. While it might serve its purpose for storage, the experience is far from satisfactory. They often have only one employee on duty, and it's a guarantee that you'll encounter slow service or rudeness. They frequently assume you haven't paid your monthly fee and will lock your unit. Even if you provide proof of payment to the unhelpful staff member, they will insist that their system has no explanation for the lockout. Additionally, if you don't secure your unit 'correctly'—despite using the same method for months—they will add an extra lock for unclear reasons, seemingly as a way to discipline you. This leaves you in a difficult situation. In short, this facility is unprofessional and will lock you out of your unit for no valid reason or for arbitrary explanations due to their inadequate staffing. It's best to steer clear unless you want to subject someone to a frustrating experience.
I relocated to South Carolina and informed the service that I would need a 5x8 enclosed trailer to be dropped off there. I clearly asked if there would be any extra fees, and I was assured there would be none as long as I returned it to the designated location. After using the trailer for 4 days, I was shocked to receive a bill of $901 for a one-way rental. I could have purchased a used trailer for that price. I contacted the manager of the local store, who issued a partial refund of $465, but that was all. Despite my insistence that I was promised no additional charges, his reply was that the employee had not erred. This turned an expected $111 charge into a staggering $901. This experience reflects poor customer service and misleading business practices.
During my recent visit to my storage unit, I was alarmed by the ice covering the premises. I was fortunate not to slip, given the apparent lack of concern for customer safety. No measures were taken to mitigate this hazard, and it's disappointing to see this issue recurring.
I was let go right before the holidays. The employee handbook states that a mistake like mine should only result in a written warning. Unfortunately, the way this business operates is laughable, and I genuinely feel for the customers involved.
I recently visited my storage unit and was taken aback by the extensive ice covering the entire area. I was lucky not to fall, as there seems to be a total lack of regard for customer safety. No salt or sand was used to address this hazard. This has happened before, making it a recurring issue.
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