After the trailer was stolen (despite claims of tracking devices, which turned out to be misleading) and later recovered, the roadside assistance refused to fix the door so it could close properly. They also charged a drop-off fee for exchanging the trailer, along with a new rental fee that was higher than the original. The representatives were neither empathetic nor courteous when I inquired about options. Additionally, the corporate support transferred my call to six different people, only to return me to the initial department. My husband recently passed away, and I was having my adult children take items he wanted them to have. First, my family was affected by theft, and then we faced the harsh policies of the service.
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