I rented a U-Haul truck in December 2025. No walkthrough or inspection was performed with me at pickup or at return. The truck was returned on time, clean, and refueled to the required level.
After the return, I was charged $89.65 for fuel and additional charges without any inspection or documentation to support the claim. I disputed the charges and requested proof. To date, U-Haul has provided no inspection records, timestamps, photos, fuel documentation, or odometer verification—only automated responses.
Charging customers after a return without verified inspections is unacceptable. I am requesting a full refund of the $89.65.
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