I was able to book the truck in advance with no problems. When going to receive the truck the attendant completed the paperwork and charged my credit card for the rental. After my card had been charged she notified that uhaul had closed my account due to an e alert possibly due to an overdue payment, I reviewed all my previous receipts and emails from uhaul and saw I had paid all previous rentals in full and had never been notified my account had been closed. The woman said she was unable to fix this and I would have to call uhaul before they could release the keys for a vehicle I had already paid for. After calling uhaul and waiting on hold for 30 minutes a very sarcastic and disrespectful employee answered the phone. He said there was an e alert but could not tell me why, or why I had not been notified of this and was able to book the vehicle without notification that i would be unable to pick it up. He was fortunately able to clear it and after about a 45 minute delay I was able to receive the vehicle. I also rented moving blankets from the pick up facility. The woman told me I needed to return then to the pick up location and not the drop of location. At the drop off location the staff member was rude and seemed to have difficulty understanding me. She said I needed to drop the blankets of at her location or I would be charged for them. The blankets were already en route with a family member back to the pick up location as the uhaul representative at the pick up instructed me to. I tried to explain the representative at the drop off location this but she could not understand what I was saying to her. Needless to say I was charged 60$ for moving blankets even though they were returned.
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