Rented a box truck at the Bruckner blvd U-Haul location. Took pics using there app. Truck was muddy outside and old & worn out inside but it was an old truck no big deal. Paid for insurance & 50 miles. I had the truck approximately three hours and drove it 10 miles. Return the truck. The gentlemen said everything‘s looks good thank you very much and I left the following day. I looked at my email and I saw there was two charges. They charged me “$175 CLEANING FEE”This is insane! Again $175 CLEANING FEE!!! I called twice went to the location was told to come back but the manager Stephanie was not there. Left my information and heard nothing. All the trucks are dirty from the snow and rain. This has to be addressed customers be aware of this charge. This is a bad business practice to get charged $175 for cleaning a dirty old truck. Do you wanna pay to clean their truck? This is a scam. This is unprofessional. It must be addressed once again. Please be aware.!!!
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U-Haul is the choice for truck and trailer rentals, self storage and mini storage, boxes packing and moving supplies, hitch sales and installation, and online self-storage and truck rental reservations