uhcw.nhs.uk

1.7
1.7 Based on 18 reviews

...

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Alistair Kelly
Extremely Disappointing Experience

On the 30th, while on a train, I experienced two episodes of loss of consciousness, possibly linked to arrhythmia. The ambulance took me to a local hospital's emergency department, where the staff presumed it was low blood sugar and instructed me to walk to the registration counter. The nurses didn't inquire about my condition at all. After two hours, a triage nurse assessed me and, since I had no chest pain, dismissed the possibility of arrhythmia. I mentioned my medical background and my symptoms of syncope, but continued to wait for blood tests and an ECG, which showed changes. Unlike the triage nurse, the phlebotomist listened to my concerns and said she would include troponin tests. Later, after arriving at my brother's place, I was informed by the hospital that my troponin levels were high and advised to return. Unfortunately, I had no transport. Is it standard practice to have a patient walk around when arrhythmia is suspected? Shouldn't my concerns have been taken seriously, especially given my medical background? I am truly saddened by this experience and frustrated that my complaints were ignored.

1
Date of experience: Dec 30, 2025

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