My friend bought me Tom Ford glasses for my birthday which came faulty and Cettire took forever to respond and after they finally sent me a return label for a faulty item and we agreed on refunding me on store credit @110% of the value in order for me to get a new pair. When they received the item they told me I had to wait 10business day and they passed and I kept being told to wait and the store credit will be available as soon as the inspection is done hold and be behold they decided to refund my friends card and deducted 45£ and now my friend is shorted changed and still have to wait another 7days for the refund and they not even taking responsibility for sending a faulty item nor the mistake they did with the refund it’s just a shame and distasteful on their part they don’t want to do right by anyone and it just leave a bad taste in your mouth really think twice before you say order because if they send you a faulty item they will charge you even if it’s their fault
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