Review Time
This has been a deeply disappointing experience; the refund process feels fraudulent. I was charged £20 and required to ensure next-day delivery. A month has passed without updates, and this morning I was informed that the package was returned to me without any explanation. This is completely unacceptable.
The product is fantastic, but the return service is lacking. I ordered trainers that were one size too small and requested an exchange, but exchanges aren't offered. I then asked for store credit. After printing return labels and scheduling a courier, it took three attempts to collect them. The trainers were sent back to the seller, who took ages to process them. There's no phone support, just an online form where all I get is a generic response about patience. Great products, but the after-service is terrible if you need to return anything.
This has been an utterly disappointing experience; the refund process feels like a scam. I was charged £20 and had to arrange next-day delivery. It's been a month without any updates, and this morning I received a notification that the package was returned to me without any explanation. This is entirely unacceptable.
Steer clear of this seller. They seem to sell items they don't actually have in stock and keep making excuses. I waited a week for my item, only to be told it was being prepared for dispatch. How can it take 7 days to prepare? This feels like a scam or a company in financial trouble.
I can't believe what happened. I bought a cardigan, knowing it might be too small, but due to the reasonable price, I went ahead. Upon receiving it, I realized it wouldn't fit and immediately arranged for a return. After 15 days of trying to reach customer service, I was told they wouldn't refund me because they claimed I had worn it and removed the tags. I never wore it; it arrived without tags! I explained this, but they stopped responding. The cardigan came back a few days later. Their quality control is as poor as their customer service. How can I trust them again?
I had a very poor experience with customer service. I received a belt in the wrong size that cost me £320. I arranged a return, printed the labels, but the courier never showed up during the scheduled time. After rescheduling for the next day and waiting again, no courier arrived. Their support only offers messaging options, and I received no response. I won't be buying from them again.
I've been deceived twice. The first time, I received a used bag and they only offered a partial refund, which I refused. It took a month to get my full refund. The second time, they sent me the wrong bag in a color I didn't order, which was $300 cheaper than what I originally bought. I'm furious; it feels like they're being deceptive and not caring about their customers. I'll never shop here again.
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