Cettire sent the wrong cardigan which was very frustrating and I returned it the same day with DHL.They took nearly 2 weeks to refund me and they still haven't refunded me the additional £20 for return when I wasn't at fault. I ended purchasing the cardigan from mytheresa as I have lost all trust on cettire. It is truly a rubbish outdated service. They should be looking after there customers and not scamming them. I have sent them so many emails I just get pied off with same response. "We can assure you that we have escalated this issue and are currently awaiting a reply from our team.Once we have received an update from our team, we will notify you."If you really need to scam your customers out of £20 then you can keep it! What an absolute joke of a service! Do not use and use websites that actually have the items in stock instead of using suppliers from all over Europe!Please also note, I started questioning cettire on the 26th Feb and we are now the 4th April! Go figure!Very very unhappy with this service!
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