The product I bought didn't look like the photos or meet my expectations, so I returned it right away. I dropped it off with Evri on December 20th, 2025. It’s been in transit since then, with the last update on January 8th. I've been in touch with Coach customer service frequently and have also filed a complaint. They just keep telling me to be patient! This is unacceptable! It seems to be lost in transit, but that's not my responsibility! The customer service is extremely poor! They refuse to give me a refund, and no one is resolving the issue!
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
We believe in crafting beautiful things that you can be yourself in. Since 1941, inspired by the spirit of our hometown, New York City, we’ve built a legacy of craft and a community that champions the courage to live authentically.
Today, the same way we care about every stitch that goes into our product, we care about the impact we have on people, communities and the planet. Everything we make, we craft to last with the belief that better-made things create a better made future for all.See more
