The lifetime warranty feels misleading. The bracelet kept breaking, requiring constant repairs on my part. I took a photo of the broken piece (which I shared) in case I needed to contact support about ongoing issues. It must have broken again while I was out, as it's now missing and likely fell off my wrist. I submitted the photo, but that wasn’t sufficient for them. They insisted on a video of the broken bracelet that has already fallen off. This is absurd.
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CRAFTD London is a premium affordable jewellery brand. We are an online retailer based in the UK, with warehouses across the globe and over 900,000+ happy customers and supporters from over 100+ countries worldwide.
OUR VISION: CRAFTD aims to fill the gap between quality jewellery and unnecessary markups across the industry. We put design at our core and focus on cutting through the noisy, low quality space that fast-fashion has brought.
Every piece is CRAFTD To Last; quality is the soul of the brand. Wearing our pieces is saying, without speaking that you symbolise self-belief. You know who you are.
FINAL NOTE: Personally, we’d like to thank everyone who has supported the brand and been a part of our journey. Our customers are central to our operation, and it is with you in mind that we aim to be the best at what we do.
If there is ever anything you would like to discuss, please don't hesitate to email us on hello@craftdlondon.com and we will gladly get back to you.
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