I am still trying to get a refund for a chain I sent back. It was "sitting" in processing since January 8th and I emailed several times. NOW I am being told that I am not eligible for a refund. I am being told I cannot get any money back because it is beyond the 14 day window. THIS IS UNACCEPTABLE. There are no phone numbers and I don't even have the address in OHIO that the item was sent to. The tracking is still showing processing, however, you received my item and refuse to give me any refund. this seems to be a trend in your store - and I am reporting you for fraud to the USPIS.GOV as well as the BBB. I have spend $196.50 and now I have nothing to show for it. I will make sure that you do not get any orders from me in the future and will also post everywhere about the poor customer service and the fact that you are ripping people off - I am not the first person this has happened to, based on several reviews I have red.
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CRAFTD London is a premium affordable jewellery brand. We are an online retailer based in the UK, with warehouses across the globe and over 900,000+ happy customers and supporters from over 100+ countries worldwide.
OUR VISION: CRAFTD aims to fill the gap between quality jewellery and unnecessary markups across the industry. We put design at our core and focus on cutting through the noisy, low quality space that fast-fashion has brought.
Every piece is CRAFTD To Last; quality is the soul of the brand. Wearing our pieces is saying, without speaking that you symbolise self-belief. You know who you are.
FINAL NOTE: Personally, we’d like to thank everyone who has supported the brand and been a part of our journey. Our customers are central to our operation, and it is with you in mind that we aim to be the best at what we do.
If there is ever anything you would like to discuss, please don't hesitate to email us on hello@craftdlondon.com and we will gladly get back to you.
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