I ordered a treadmill during the Black Friday sale, and it arrived promptly without any issues. However, the app is extremely frustrating, prompting me to utilize the 60-day return guarantee. I was pleasantly surprised to learn that they handle the collection for you, saving you the hassle of organizing the return. UNFORTUNATELY, they are now asserting that the collection was unsuccessful, despite the fact that it was picked up from my home. They had already marked it as "unsuccessful collection" two days prior to the actual pickup, and I pointed out that the courier had a different collection date. After the pickup, I sent another email confirming that it was successful, so it seems they either don’t read customer messages or struggle with understanding English. Regardless, I sincerely hope they don’t try to claim that I still have the treadmill, which would prevent my refund. I will update this review once a resolution is reached.
Claim your business profile now and gain access to all features and respond to customer reviews.
DeerRun, founded in the USA, has expanded its presence to over 10 countries worldwide.
Treadmills, smart rowing machines, smart bikes, and more—all equipment is seamlessly integrated with our independently developed competition software, PitPat, enabling a smooth fusion of virtual and real-world interaction for a smart and immersive fitness experience.
