Avoid this company and save yourself a headache! I requested to return my treadmill as I got the measurements incorrect and when it arrived it was bigger than expected so I had nowhere to store it. Took over a week to get a return sorted out as they were very slow to respond to emails and kept offering me £20 to keep the item so each time I said no thank you it took another couple of days for a new response. I had to phone customer services twice and they finally arranged for the item to be collected from my property. 18 days later and I have heard nothing from deer run. For an expensive item, you would at least expect an email to confirm they are in receipt of the goods and processing a refund. Nothing. Contacted customer services twice now and both times I've been told they have limited information and need to find out if the item is back at the warehouse to process a refund. Put on hold forever. Surely after 18 days the item has been received, inspected and a refund is in process. Was told they would get back to me about the matter but on both occasions I've heard absolutely nothing so have had to do a chargeback on my credit card as I'm getting absolutely nowhere with them and tired of going around in circles. I just want my £200 back! Honestly one of the worst companies I've dealt with.
Claim your business profile now and gain access to all features and respond to customer reviews.
DeerRun, founded in the USA, has expanded its presence to over 10 countries worldwide.
Treadmills, smart rowing machines, smart bikes, and more—all equipment is seamlessly integrated with our independently developed competition software, PitPat, enabling a smooth fusion of virtual and real-world interaction for a smart and immersive fitness experience.
