I was originally going to use these guys for repairing my IEMs for their fairly priced estimate but after seeing how they handled a friend of mine's repair, I can confidently say avoid this company. Particularly this was for MMCX repair on a ~£1000 IEM; this was repaired, however the shell was stuck back together misaligned. They do a sloppy job and refuse to acknowledge this as their own fault and will not rectify. Customer service is non existent, you are better off repairing such cases by yourself.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
