After sending my Bose speaker in for repair for a common fault, they said they cannot repair it due to unavailable parts. Fair enough... BUT they refused to tell me what was wrong with it or which part was unavailable so i couldnt get a quote from elswhere. Apparently due to their terms and conditions, they are not allowed to help another human, even if it costs them nothing to do so. In reality, they are just a bunch of scammers, pretending to be able to repair your product, then charging an inflated return postage cost to make a quick buck- i doubt they even opened the speaker to diagnose.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
