My bad , forgot to check reviews on this company and frankly I paid for it... [EDIT]£157.74 for nothing... 5th November 2025 I contacted EP to get a price for fixing the right hand channel on my ARCAM amplifier , I sent the amplifier for assessment. EP acknowledged receipt on 11th November. Quote finally received on 10th December after some nudging on the ( claimed they were very busy ... OK). Quote included over £100 of extras which I opted out of. I accepted the revised quote to get the RH channel fixed. The AMP was returned to me at extra cost , quite poorly packaged but sound. I tested the amp to find that the amp RH channel still didn't work ( they had not completed the requested fix) and requested an RMA ... EP claimed to have found a second fault which they should have repaired the first time as the request ( and agreement) was to get the RH channel working , which they did not do. For this additional work EP wanted a further £90 plus postage ... they would not listen to my complaint and denied they had not fixed the agreed work. By this time I had enough and requested the AMP;s return at £40 costs !!!!If you value your sanity, I would AVOID these people at all costs, whilst they are polite, they seem to extend the repairs and do not put any value on carrying the agreed work ... VERY dissatisfied customer with burnt fingers, ADDENDUM - [EDITED] plugged in the amp today, 7-01-26, and lo and behold the treble and base [and volume] dials do not work now ... I paid well over £130 [actually £157.74] for an AMP to be repaired and got it back in a worse condition ... and the casing was damaged too - what a load of incompetents these guys are !!!
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