From initial contact requesting an estimate for repair to the job being completed, the communication from the company was excellent. They needed to see the item that required fixing before they could provide an estimate but they provided the necessary pre-paid address label to send it to them. They gave the estimate which included a detailed description of the work that needed doing and once I had accepted the estimate and paid, they promptly went ahead with the work and then sent a review of the tests they carried out afterwards. I paid the invoice for the return postage and received the working item back a few days later. I was kept updated every step of the way.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
