Shocking organisation/service. Would urge any(every)body not to employ their services. Was directed to them via D&G appliance cover. After being told they do not arrange couriers for collection, my item was collected via courier (after 5 weeks and 2 failed collection attempts, I was not informed of). I listed the faults that warranted a repair. My item was returned to me in an almost identical state. Only difference was (by their own admission) it was cleaned and serviced. The original fault remains. When requesting the work be carried out under warranty, EP refused to do any work as my insurance policy had subsequently expired (in the 3 weeks they had my item in for repair- which turned out to be a clean and a service). Avoid at all cost.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
