My phone stopped working. I did a search for local mobile phone repairs using my postcode, and Electronic Partners came up. When I requested an estimate, they asked to send the phone in (this was actually understandable due to the nature of my fault, so this part isn't against EP), but the address I was given was in Telford. This company pays for Google ads to claim they are local, but they are only local if you live in Telford. But as the company's site I bought the phone from wasn't working, I decided to go ahead with this and sent the phone in. EP received my phone on 22nd August and I immediately got an automated email saying my repair would take 3 to 5 business days from the date they receive it to know the fault. 10 days later and no communication from EP, I raised a support ticket. I got a reply saying due to how busy they are repairs can take up to 10 working days and I should expect an update later that day. 3 working days later (5 days if you include the weekend) still no update until later in the afternoon. The fault was the display ribbon cable. Shy of £9 for the cable, but nearly £60 for the labour. Still, thinking it would be now finally done soon, I paid for the repair. The next day I got an email saying the parts have been requested from the phone manufacturer and should arrive by 27 September. This is now 4 WEEKS since they received my phone.To EP's credit, they did evidently receive the replacement cable 2 days early so they did the repair. I then got another email saying I now need to pay for the return delivery. Like they couldn't factor this in with the near £60 labour costs? No. They wanted even more money from me.EP received my phone on 22nd August 2025, I received my phone back on 29th September 2025. So much for "3 to 5 business days" or even the "10 working days" from their email.I whole heartedly DO NOT recommend using this company for repairing your phone. Do some research and look for actual local phone repair businesses in your area (unless you already live in Telford) and avoid Electronic Partners as much as you can.
Claim your business profile now and gain access to all features and respond to customer reviews.
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
