My first set of earbuds went missing. In fairness a replacement was sent. However the "replacement" batteries had a only slightly improved battery life in the second pair sent back to me. I raised my concerns and was told that battery life varies due to a number of reasons. I was charged an additional 16 pounds for an assessment of the second pair of earbuds sent out for me. In summary I spent 165 on new batteries and am not entirely certain the batteries were ever replaced. I know how good the earbuds were when I purchased them from new.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
