Really poor experience. The repair took an absolute age, which is understandable during a busy period, however the communication was just so poor, and I wasn't kept updated at all. I had to chase several times, and even thought I had been scammed initially - I tried to call the customer service number a couple of times at 11am on a weekday and it went to a mobile answerphone, which didn't fill me with much confidence. Eventually I did get through to someone and when I fed back that I thought the communication had been poor, they said they would take it on board but I didn't really get the impression that it was taken very seriously. I would have also liked to have chatted directly with an engineer, and was expecting them to call and discuss the repair with me. They never did, so I decided to just ask for my gimbal to be sent back, and I still have a broken gimbal now. So basically I've wasted about two months and would not recommend this company!
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
