I shared the model, make and serial number of a boiler PCB board that required testing before sending and was told they could work on it. The device brand and use was even listed on the website at a key heading.The response was quick (a few days) but they responded to say they could not test the device without the boiler being attached.The cost to have the device returned to have someone else test it was nearly £60 and I had been without heating of hot water for a week, which is a total waste of time.They really should be more clear on what they can and cannot repair and when they get it wrong, they should pay the return postage and just apologise.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
