I wouldn't usually bother writing a review unless I've got a grievance, something I'm always wary of when looking up other people's reviews, however in this instance I was really impressed with the service I'd received with these guys. My Asus ZenFone 10 had an issue where the SIM reader no longer worked for reasons I still don't understand. Given the value of the phone I was worried the repair would be stupidly expensive and yet it was very reasonable, in fact it was less than EP had initially quoted me. Granted I paid the extra for the express service but I was still pretty chuffed by the fact that I'd sent it off on a Monday and got it back again on the Friday. They were really good at keeping me up to date with the process and made sure the phone was well wrapped when it was sent back. I'm writing this review in part to remind myself to use these guys again if I ever have another electronic issue.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
