I had a Sony CD player to be repaired that was part of my Hi Fi system. I contacted Electronic Partners website and left an email to see what could be done. I received a reply and requested a quote, within 24hrs I received one. Once I accepted, I got a free return label. I had to box up and take to Post Office, but there was an option for it to be collected. Once they had received package I got an email and picture of its receipt. Then it was a case of waiting I got a couple of update emails and did chase them after 15days when it went quiet. Once fault was identified I received an invoice and estimate of completion and then the player was delivered back to me repaired. It was straight forward and they were easy to contact via email with timely responses. Only issue I had was the chaser as it all went quiet for a lengthy period. I had no problems but I was not in a hurry and had the patients to wait. They do provide a fast track service but I don't know how much that would have costed.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more
