Claimed to be a official repair partner of my phones manufacturer and quoted me a price for my repair, a seemingly simple screen repair. Once I sent it in they changed the quote, increasing it by 20%. What they learned by looking at my phone that they didn't already know that made them decide to increase the price by 20% I have no idea. I decided to pay, since they were official repair partners in the hope they'd get it done quickly and professionally. After I've paid they inform me the replacement screen has been ordered and will take a month to arrive and will only then be repaired. Again, I think I'm not going to be able to get it done any better or quicker anywhere else so sure I leave them to it. Over a month later I've still heard nothing so I email to find out when I will receive it. Turns out the manufacturer has stopped making replacement screens for my phone and they can't carry out their repair. Why did they take over a month to find this out? How did they order a part that was being manufactured? Why did I have to chase them to find this out? Why did they even need to charge me over £100 for a repair they were never going to be able to do? I have no idea. They promised me a full refund and to return my phone as soon as possible. Over a week later I'm still yet to receive my phone. Horrible company, incredibly unprofessional and dishonest.EDIT: Having just received my phone back, I can't believe they've actually made it worse. What was a couple of cracks on a completely usable screen has turned to a completely shattered screen which is no longer usable. Avoid this company like the plague.
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