Requested a quote online which was received quickly. Accepted the quote and received the postage label and arranged for Royal Mail to collect. Once the item was received and checked over by EP we got a revised quote for slightly less than the original. Item returned promptly and works great. Overall very happy with the service and the process.
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We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.
Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.
If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.See more