We've owned a G30 hybrid robot vacuum since December 2023 which has had very little use as I've mainly used a Dyson on the carpet. We've just had laminate flooring installed so I decided to start using the G30 more but discovered the WiFi no longer works. Resetting the WiFi or factory resetting it doesn't do anything, the WiFi symbol doesn't light up.
Very little help from Eufy apart from telling me it's out of warranty, which I knew, and finally offering me 10% discount on any future products, something anyone can get just by subscribing to their newsletter! I wasn't expecting a free repair or a free replacement. I just wanted to get it fixed but they don't appear interested. Pretty poor for a product that is less than 3 years old and cost me £250 at the time.
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At eufy, we believe great products and true smart home technology is thought out thoroughly.
eufy's smart home technology is built from solid foundation of care from all of us as one company.
We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle.
That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love.
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