The quality of service has been on a downward trend for years. Delivery is now unreliable, and next-day service comes with extra fees. Customer support is outsourced and inconsistent, often providing contradictory information. I've been a customer since the 1980s, but without reliable next-day service, I find better options with other suppliers who deliver faster and don't impose unnecessary minimum quantities. It's disheartening to see a company I once trusted fall so far, especially given their empty promises about delivery.
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