Review Time
I ordered some components, but they failed to send a box containing 50 backshells. Instead, they requested that I pay for the item again with the promise of a refund. A week has passed, and I have yet to receive any refund. This situation feels like a scam.
I am truly shocked by how poorly this entire situation unfolded with this supplier. We received essential consumable filters that were already beyond their indicated expiry date. When we raised this issue, the supplier misleadingly asserted that the printed date was the manufacturing date, which is factually incorrect and contradicts the official data sheets. We provided clear evidence, including product information and photos, proving that the items were expired and unsuitable for use. Despite this undeniable proof of their error, the supplier has not replaced the expired products, issued a refund, or communicated any plan of action. We are stuck with unusable, expired items, and the supplier has stopped all communication, showcasing a disturbing lack of customer service, responsibility, and integrity. Do yourself a favor—steer clear of this supplier at all costs.
I am shocked by the poor experience with this supplier. We received essential filters that were already beyond their expiry date. When we raised the issue, the supplier falsely claimed the date was for manufacture, which contradicts official data. We provided clear evidence, including product details and photos, showing the items were expired and unusable. Despite this proof, the supplier has not replaced the expired stock, issued a refund, or communicated any plan of action. We are left with unusable products, and the supplier has stopped all communication, showing a complete lack of customer service and accountability. Avoid this supplier to spare yourself the trouble.
For many years, this company was my go-to for R&D components and tools, with a business worth over £100k annually. They offered trusted brands, quick delivery, and reasonable prices. This has changed drastically, with a frustrating website and poor service. I recently needed standard SMD op-amp ICs and faced high minimum charges unless I ordered unnecessary items. The branded components are now priced four times higher than usual, while competitors offer better prices. The quality has declined, and I find myself turning to other suppliers who still provide reliable service.
I decided to give this company another chance after a previous bad experience. Unfortunately, I won't be returning unless absolutely necessary. Their promised 1-2 day delivery is misleading; my order took four days. A later order with a competitor arrived in just 36 hours. Their claims about delays being due to high demand are just excuses for poor capacity. Their response to my concerns only made matters worse, as they couldn't keep their explanation consistent. Trust has been lost, and I will now prioritize other suppliers.
The quality of service has been on a downward trend for years. Delivery is now unreliable, and next-day service comes with extra fees. Customer support is outsourced and inconsistent, often providing contradictory information. I've been a customer since the 1980s, but without reliable next-day service, I find better options with other suppliers who deliver faster and don't impose unnecessary minimum quantities. It's disheartening to see a company I once trusted fall so far, especially given their empty promises about delivery.
There is a good selection of products available, comparable to other major electronic component distributors. However, delivery times are lacking. I placed an order late on a Friday, and by Tuesday morning, it still wasn't with the courier. In contrast, a similar order from another supplier arrived much quicker. Additionally, the order tracking date does not match the actual order date, which seems to obscure processing delays. Improvements are needed in order processing speed.
I never thought a company could decline so drastically, but this supplier has surpassed expectations in a negative way. They used to provide almost everything needed with next-day delivery and free shipping. Now, they frequently fail to deliver on time, impose minimum order values, and have added unexpected shipping costs. A recent order has been stuck in processing for over a week, which is completely unacceptable. There’s no longer a reason to order from this supplier, and I fear they have lost touch with their core customer base.
The situation keeps getting worse; next-day delivery is now a paid option, and even two-day delivery seems unreliable. I can't imagine a worse electronics distributor. I placed an order on Thursday, and it didn't arrive until Tuesday, while a similar order from a competitor arrived the next day. It appears that the current management has severely impacted the company's reputation and service quality.
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