This feels like a scam. I purchased a flexible ticket, but when I attempted to change the dates, I was hit with a service fee. The customer support is like a mechanical voice, completely unhelpful. What should be a simple change requires escalation, which means they just send you an email instead of resolving it in chat. After three days of trying to rebook, they now want me to pay more due to the fare increase from their delayed email response. It's much more straightforward to book directly with the airline. Now, I might have to discard my ticket because using it would cost me almost as much as the original fare.
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