Review Time
The website is misleading. While browsing, it seemed like the official airline site, which is quite deceptive. Once I discovered it wasn't, I requested an immediate refund. I was then connected to a call center where the representatives were unhelpful and reluctant to issue a full refund. They kept £35 as fees, which I find unfair. I feel misled and want a complete refund without any deductions. Please be cautious with this site, as it is misleading and dealing with ineffective support is a waste of time.
Prices are significantly higher than booking directly with the airline. They manipulate search results to appear at the top, misleading customers into thinking they are booking directly. I requested a refund, expecting a cost of €40, but was charged €111 instead. I strongly advise against using this service for flight bookings.
This service is a scam. I purchased a flexible ticket, but when I tried to change dates, I was hit with a service fee. The customer service is unhelpful and merely sends automated responses. After trying to rebook for days, they demanded more money due to fare increases. Booking directly with the airline is much clearer. I may have to discard my ticket as using it incurs extra charges.
This feels like a scam. I purchased a flexible ticket, but when I attempted to change the dates, I was hit with a service fee. The customer support is like a mechanical voice, completely unhelpful. What should be a simple change requires escalation, which means they just send you an email instead of resolving it in chat. After three days of trying to rebook, they now want me to pay more due to the fare increase from their delayed email response. It's much more straightforward to book directly with the airline. Now, I might have to discard my ticket because using it would cost me almost as much as the original fare.
I called this service to add a carry-on bag to my flight. After a long wait, I was cut off and had to explain my request again. They added a checked bag instead of the carry-on I wanted. When I asked for a refund, I was told it was too late and that they could only add checked bags. I would have preferred to pay less for a carry-on directly with the airline.
This service is disappointing. I thought I was booking directly with the airline but ended up with this third party. After trying to change my flight, I was left on hold for ages with no resolution. Numerous calls and emails led to nothing. I strongly recommend avoiding this site.
I usually avoid leaving negative reviews, but this service is a scam. They appear legitimate and have paid to rank high in search results. I mistakenly thought I was dealing with the airline. After making an error in my booking, I tried to cancel but ended up losing £75. Booking directly with the airline was cheaper and more straightforward.
Absolutely no stars! I accidentally logged into this service while trying to book a flight. They charged me over £100 more than expected. Their contact number is also misleading, as it incurs extra charges while they provide no real assistance.
Prices are high and customer service is nearly non-existent. They act solely as intermediaries, reselling tickets at inflated prices. After waiting on hold for a long time, I was told they couldn't assist with my request due to a system error. It's much better to book directly with the airline.
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