This service feels unreliable. I ordered a large kitchen island shipped from overseas with a long delivery time. Instead of reaching out to schedule a suitable delivery date, the delivery team informed me last minute that they would arrive the next day. I wouldn't be home, so I requested a different date. They provided only one alternative that didn’t work and mentioned they could only hold the item for a week. Consequently, I asked them to return it as I couldn’t accept it within that timeframe. On the day I declined delivery, they attempted to drop it off regardless and were about to leave it on my doorstep, which I could see through my doorbell camera. I had to inform them I wasn’t accepting it. I then witnessed the delivery person carelessly toss one of the large boxes back into the vehicle, likely damaging the contents. Meanwhile, the customer support from the company is lacking. They take a long time to respond, are not proactive, and seem solely focused on obtaining a delivery signature, even if it means leaving items exposed to the elements. I've initiated a refund through my credit card. Thankfully, I have footage to verify what transpired. I would recommend avoiding this service and be wary of the positive reviews, as I've come across discussions filled with negative experiences. If you're in the UK, it’s better to choose companies with a local presence for furniture purchases; it’s not worth the trouble, even if their prices appear lower.
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Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices.
Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.See more
